Guest Portal
Destination Byron Bay

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If you’ve have queries about a property or would like to ask a local a few questions about Byron Bay, we’d love to hear from you!
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    Frequently Asked Questions

    Is it cheaper to book on Destination Byron Bay than on multinational websites?

    Yes! Booking on Destination Byron Bay is on average 15% cheaper than booking on other platforms like Airbnb. In addition booking with us also gives NSW customers Covid-19 cancellation coverage which Airbnb does not offer. That’s a big saving especially during peak weeks of the year when we sometimes see guest paying over $1000.00 more than they needed to in website fees. We encourage guests to book locally and help the Australian economy. Having more spending money for your holiday supports Byron Bay’s small businesses and our country town!

    How do I make a booking?

    For bookings arriving within the next 30 days, we require full payment. For bookings outside the 30 day period, we require a 50% deposit within 48 hours of receiving the booking form and the balance 30 days prior to the booking start date. We accept direct deposits or Visa and MasterCard (credit card payments attract a merchant fee of 1.48%). Our booking forms are automated, please if you haven’t received your copy request one from us.

    Do you require a security deposit?

    A security bond is required for all properties and varies upon the time of year. Your refundable security deposit can be made via direct deposit or a credit card pre-authorisation hold.

    What is your cancellation policy?

    For bookings outside of festival and peak periods, you can cancel your booking and receive a 100% refund if cancelled 30 days prior to your booking start date. For bookings in holidays and peak festival periods a refund will only be issued if the premises are re-let for the  period of the proposed occupancy. An administration fee of $200.00 is charged on cancellations that require the premises to be re-booked.

    Do you have a Covid-19 cancellation policy?

    We have two rate types available to book under. Our Standard rate type does not cover cancellation due to Covid-19. If cancelling under this rate plan, our regular cancellation terms and conditions apply. If booked under the Covid-19 cancellation rate then NSW guests are covered for disruption to their booking due to Covid-19 imposed lockdowns by the NSW State Government. An administration fee of $100.00 is deducted upon cancellation to cover administration charges.  We recommend that guests book flights to Byron-Ballina Gateway airport only. This policy does not cover interstate travel, presently this is too problematic and until there is stability with borders, we can not extend this extra cover to interstate visitors.

    This policy does not cover border closures.

    We are sorry but this policy does not cover an inability to travel because of your vaccination status. Whist we allow anyone to make a booking if your prevented from travelling due to health orders on the grounds of vaccination status, cancellation for this reason is not covered by this policy.

    Do you perform extra cleaning to make the properties Covid-19 safe?

    Yes we have changed our cleaning procedures and follow expert advice on performing a Covid-19 safe level of cleaning. All touch points are sanitised with commercial products that are effective disinfecting against Covid-19 as well as all the soft furnishings sprayed. Our linen comes from a commercial laundry and is laundered to the highest standards applying industry-leading technology and hygiene techniques. All linen is completely disinfected through the wash cycle which includes high temperatures and industrial grade detergents.

    Do guests have to make a Covid-19 declaration?

    Yes, guests must complete a Covid-19 Declaration and Contact Tracing form in our online portal before arrival. We record and assess health and contact tracing information for all guests due to arrive at our properties. you will also be asked to scan the Service NSW QR code on arrival at the property.  The information collected by Destination Byron Bay via our portal is stored for 60 days.

    Do you have a minimum night policy and set arrival days?

    Throughout Low and Shoulder season the majority of properties have a minimum 3 night stay, however some of our 1 and 2 bedroom properties will accept 2 night stays if openings between bookings will allow. Throughout school holiday and festival periods our minimum stay is 5-7 nights, please refer to individual properties for more information. Some peak periods such as Christmas and New Years week require a weekend check in and our Easter bookings generally arrive on the Wednesday before Good Friday.

    What time is check in and check out? Is it possible to alter the time?

    Check in is 3pm and check out is at 10am AEST. Please note that due to Covid-19, cleaning takes our teams longer to perform to make our rentals sanitised and generally, the allotted time between check out and check in is required.  If you need an alternative arrangement we will always try our best to work something out.

    How do we get to Byron Bay from the airport?

    Destination Byron Bay offer a private concierge transfer service. Booking our driver takes all the stress out of arrival and finding your rental. Our driver will collect you in the safest car on the planet a Tesla model 3, and deliver you to your accommodation. He will show you where your key safe is and open the property for you. If the property is in the process of a clean we will store your luggage at the property, grab the keys, and drop you off to your chosen location in town. Alternatively,if you have more that 4 passengers you can catch an airport transfer bus service. A google search will list the many operators servicing Byron Bay.

    Our flight leaves later in the day can we leave our bags at the property?

    In some cases this may be possible however, in those instances when it is not, the Byron Bay Visitor’s Centre provides a baggage storage service at $5 per person.

    Can we have a courtesy hold?

    We are happy to place a property on hold without financial obligation for a 24 hour period.

    What payment methods do you accept?

    We accept direct deposits or Visa and Mastercard (credit card payments attract a merchant fee of 1.4%).

    Do you accept Schoolies reservations?

    Not all our properties accept Schoolies bookings. A Schoolies booking is anyone who completed year 12 studies, regardless of what activities your group may wish to partake in.  Please send us an email enquiry and we will send you the full Schoolies information and availability list. Schoolies bookings are subject to our Schoolies Terms and Conditions please request a copy of this document from us. This document is important to read before booking so you understand the conditions of booking. Schoolies bookings are non-refundable unless your dates are resold.

    Do you supply cots and high chairs?

    Some of our properties supply cots and high chairs, however you are required to bring your own linen. We also have high quality Baby Bjorn cots and bassinets with Sheridan linen for hire. Please enquire at the time of making a booking.

    Are all the properties air conditioned?

    Not all our properties are air conditioned. Some are fully air conditioned whilst others may only be air conditioned in the bedrooms and have ceiling fans in other rooms. Please enquire when making a booking.

    Do you have pet friendly properties?

    Yes, we do have some pet friendly houses. Please enquire when making a booking. Due to strata bi-laws, our apartments and villas do not allow pets.

    Can we have a wedding/party/function?

    Absolutely no parties, gatherings or functions of any nature are permitted in our properties. This rule is strictly adhered to and no exceptions are made. Excessive noise or any gatherings/parties will result in immediate eviction and loss of tariff and security deposit.

    Can a property be booked for a location shoot for commercial photography?

    Yes please email or call to discuss we do offer location daytime shoots.

    Are the photos on the website the photos of the property we will be staying at?

    The photos on our website are the exact photos of the property you will be staying in. Any photos showing a view were taken from that property. It can be a daunting task selecting a holiday property that will meet your expectations. Our photography is an accurate representation of each property, there will only be minor differences in soft furnishing items.

    Does my property have WI-FI?

    Some of our properties provide Wi-Fi for our guests, some are complimentary and others are pay as you go. WI-FI is provided for checking emails and light internet browsing only, not for downloading large files. As some of our complimentary WI-FI has a download limit if you require internet for business purposes we suggest you make alternative WI-FI arrangements. Please contact us to find out about the property you are interested in.

    Does my property have linen included?

    All our properties come with all bed and bath linen. Regardless of how many people are in your booking, when you arrive at the property all the beds will be made. If you would like to hire beach towels, we have these available for hire at $7.70 per towel.